Refund and Cancellation Policy

This Refund and Cancellation Policy applies to recurring digital-content memberships and standalone digital courses purchased from The Artistic Scroll, including Tiny Worlds Art Club.

1. Digital Content and Immediate Access

Courses supplied by The Artistic Scroll are digital products delivered online.

Where immediate access to digital content is provided, the customer is required at checkout to request immediate access and acknowledge that the statutory 14-day cancellation period will no longer apply once supply of the digital content has begun.

Where digital content has been supplied following that consent and acknowledgement, refunds will not normally be provided on the basis that the customer has subsequently changed their mind, except where a refund or other remedy is required by applicable law.

Nothing in this Policy excludes or restricts any statutory rights or remedies that cannot lawfully be excluded or restricted. Where digital content does not conform to the requirements of the Consumer Rights Act 2015, the customer may be entitled to the remedies provided by law.

2. Tiny Worlds Art Club Memberships

Tiny Worlds Art Club is a recurring digital-content membership available on monthly and annual subscription plans.

Membership subscriptions automatically renew at the applicable monthly or annual rate unless cancelled before the next renewal payment becomes due.

A membership may be cancelled at any time to prevent future renewal payments. Cancellation does not normally entitle the member to a full or partial refund for a membership period that has already been paid for.

Following cancellation, the member will continue to have access to the digital content included within their membership until the end of the current paid subscription period, after which membership access will end.

No pro-rata refund will normally be issued for unused time remaining within a monthly or annual membership period, except where required by law.

For an annual membership, cancellation prevents the next annual renewal. It does not normally result in a refund of the unused portion of the current annual membership period.

3. Standalone Digital Courses

Standalone courses are one-time digital purchases and provide the period of access stated on the relevant sales page at the time of purchase, including lifetime access where this is expressly advertised.

Where immediate digital access has been requested and provided, standalone course purchases are generally non-refundable once access has begun, except where the customer is entitled to a refund or other remedy under applicable consumer law.

4. Refunds and Statutory Consumer Rights

Under the Consumer Rights Act 2015, digital content supplied to consumers must meet applicable legal requirements, including being of satisfactory quality, fit for purpose where relevant, and as described. Where digital content does not conform to those requirements, statutory remedies may include repair or replacement and, where applicable, a price reduction or refund. 

Refunds may also be issued where appropriate in cases such as an incorrect or duplicate payment.

A refund will not normally be provided solely because the customer:

- no longer wishes to use the course or membership after access has begun;

- has not used, completed or had sufficient time to complete the course content;

- has cancelled a membership partway through an already-paid subscription period.

These exclusions apply subject always to the customer's statutory consumer rights.

5. Cancelling a Membership

To cancel a Tiny Worlds Art Club membership, the member must contact parisha@theartisticscroll.com with the details of their request.

Cancellation must be completed before the next renewal payment is processed in order to prevent that payment from being taken.

Following cancellation, access will continue until the end of the membership period already paid for, unless otherwise required by law.

6. Requesting a Refund or Reporting a Payment Problem

If you believe that you have been charged incorrectly, charged more than once, are unable to access content you purchased, or believe that the digital content supplied does not conform to what was described at the time of purchase, please contact:

parisha@theartisticscroll.com

Please include the name and email address used for the purchase together with the relevant order details.

Where a refund is due, it will be returned using the original payment method within the period required by applicable law.

7. Customers Outside the United Kingdom

Customers purchasing from outside the United Kingdom may have additional mandatory consumer rights under the laws applicable to them.

Nothing in this Policy is intended to exclude or restrict consumer rights that cannot lawfully be excluded or restricted.